FAQ


Most Frequently Asked Questions 

Q: What types of products are available for custom printing?
A: At Moly Style, we offer a wide range of products for custom printing including:
  • Men's Premium Cotton T-Shirts (890 EGP)
  • Custom Shaped Pillows (490 EGP)
  • iPhone Cases (350 EGP)
  • White Glossy Mugs (475.50 EGP)
  • EC8000 Organic Cotton Tote Bags (390 EGP)
  • All-Over Print Tote Bags (590 EGP)
  • Spiral Notebooks (390 EGP)
  • Mouse Pads (275 EGP)
  • All-Over Print Cases for AirPods® (290 EGP)
  • Cork-Back Coasters (150 EGP)
Q: What are your current promotional offers?
A: We offer an amazing deal: Buy 2000 EGP and get 40% OFF with free delivery in Cairo! Additionally, we provide free Cairo delivery for all orders over 1000 EGP even without the discount.
Q: How long does it take to fulfill an order?
A: We need 5 working days to complete your order from confirmation to delivery. This timeframe ensures the highest quality in printing and finishing. With 70% of our customers returning for repeat purchases, this demonstrates their satisfaction with our quality standards.
Q: What are your delivery areas and policies?
A: We deliver throughout Egypt with free delivery within Cairo for orders over 1000 EGP. We also serve customers in Saudi Arabia and the United Arab Emirates. Our delivery service ensures your custom products reach you safely and on time.

Payment and Contact Information

Q: What payment methods do you accept?
A: We offer cash on delivery service for the convenience of our customers in Egypt. This means you only pay for your order when it arrives and you're satisfied with the quality.
Q: How can I contact customer service?
A: You can reach us through:
Q: Do you have a customer support FAQ section?
A: Yes! Visit our website's FAQ section for quick answers to common questions, or contact us directly for personalized assistance.

Quality and Customization

Q: What printing technologies do you use?
A: We use the latest printing technologies including Direct-to-Garment (DTG), screen printing, and sublimation printing to ensure the best quality and color durability for all our custom products.
Q: Can I customize any design I want?
A: Absolutely! We specialize in custom printing and personalization. You can upload your own designs, photos, or text. Our team will ensure your design is optimized for the best printing results.
Q: Do you offer a product guarantee?
A: Yes, we guarantee the quality of all our products. In case of any printing or manufacturing defects, we provide free replacement within 7 days of delivery.

Business and Bulk Orders

Q: Do you serve businesses and offer bulk discounts?
A: Yes! We serve both individuals and businesses in Egypt who want custom printed products, personalized gifts, or branded merchandise. We offer bulk discounts for corporate clients with no minimum order quantity required.
Q: What is your average order value?
A: Our average order value is 1000 EGP, which qualifies for free Cairo delivery. Many customers also take advantage of our 2000 EGP promotion for 40% off.

International Services

Q: Do you ship internationally?
A: Yes, we serve customers in Egypt, Saudi Arabia, and the United Arab Emirates, providing the same quality service and custom printing options across these markets.

Customer Service Team Guidelines - Updated

For handling pricing inquiries:
  • Current promotion: 2000 EGP = 40% OFF + Free Cairo delivery
  • Free Cairo delivery: Orders over 1000 EGP
  • Average order value: 1000 EGP
  • Contact info: Phone 01222220310, Email info@molystyle.com
For custom orders:
  • Request high-resolution designs (minimum 300 DPI)
  • Confirm design dimensions and placement
  • Explain 5-day production timeline for quality assurance
Ready-to-use phrases - Updated:
  • "Thank you for contacting Moly Style! You can reach us at 01222220310 or info@molystyle.com"
  • "Great news! Orders over 1000 EGP get free Cairo delivery"
  • "Don't miss our special offer: Buy 2000 EGP and get 40% OFF with free delivery!"
  • "We guarantee high quality - 70% of our customers return for repeat purchases"

Email List and Exclusive Offers

Q: How can I stay updated on new products and deals?
A: Join our email list for exclusive deals and early access to new products! You'll be the first to know about special promotions and new custom printing options.